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Dr. Candace Brakewood
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It is now common for transit operators to provide real-time information (RTI) to passengers about the location or predicted arrival times of transit vehicles. The Metropolitan Transportation Authority (MTA) in New York City has recently made RTI available for most of the subway, which is the largest urban heavy rail system in the United States. In light of this, the objective of this research is to investigate how RTI is likely to impact subway passengers in New York City. The method is a two-part literature review of prior studies that assess the passenger benefits of providing RTI. The first part compiles literature for all transit modes to identify which passenger impacts of RTI are found in multiple studies. In total, twentyeight studies were reviewed, and five key passenger benefits were identified. The second part includes a more detailed review of prior studies conducted in urban heavy rail systems (six in total), which are most likely to be applicable to the New York City Subway.


To cite this article: Candace Brakewood & Kari Watkins (2018): A literature review of the passenger benefits of real-time transit information, Transport Reviews, DOI: 10.1080/01441647.2018.1472147

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