Skip to main content


Project Dates
09/01/1991 - 01/31/1993
Project Status

The research on which this report is based was designed to advance our understanding of the educational and training needs of the women and men who manage the transportation agencies and deliver transportation services in New York and New Jersey. Given the ad hoc way in which American organizations prepare their managerial the world of transportation organizations would be little different. Indeed this was confirmed. For all the truth in this statement it doesn’t tell the whole story through lengthy conversations with thirty or so managers and the examination of 120 questionnaires where most of the respondents availed themselves of the opportunity presented by many open-ended inquiries, my research assistant and I came to understand a number of important things about the region’s transportation managers. First, their work is difficult and getting more demanding; new problems and issues crowd into an arena already filled with old problems, still unsolved. Second, many accept that the problems they face are essentially theirs to solve, not someone elses. Third, as a group the managers are remarkably well educated professionally, but their education has included little coverage of managerial knowledge and skills. In short, their technical knowledge seems much broader and deeper than their managerial knowledge. Fourth, the managers welcome the opportunity to work with colleges and universities in improving their own functioning as well as that of their agencies.